Shipping policy

SHIPPING POLICY
Last updated: May 1, 2026

WHERE WE SHIP FROM
Dovi products are shipped from our fulfillment center located overseas, including China. We are transparent about this so you know what to expect on delivery times.

PROCESSING & DELIVERY TIMES
• Processing: orders are prepared and dispatched within 1–3 business days.
• Delivery: orders typically arrive within 7–15 business days after dispatch, depending on your location and customs clearance.
• Expedited shipping, when selected at checkout, reduces delivery time where available.
All delivery times are estimates and are not guaranteed. Shipments are not dispatched on weekends or public holidays.

CUSTOMS, DUTIES & TAXES
Because orders may ship internationally, packages can occasionally be delayed by customs inspection. Any import duties or taxes that may apply are the responsibility of the recipient where charged by local authorities.

IF WE CAN'T SHIP ON TIME
If we are unable to ship your order within the time stated (or within 30 days if no time is stated), we will notify you and offer you the choice of continuing to wait or receiving a full refund.

TRACKING
A tracking number is emailed to you once your order ships. You can also track your order at https://getdovi.com/apps/track123.

ADDRESS CHANGES
Address changes can be made until 11:00 PM (PT) on the day the order is placed. Email hello@getdovi.com as soon as possible for help. Alternate delivery addresses (different from billing) are accepted.

Contact: hello@getdovi.com · +1 659-226-5965 · Mon–Fri 9–5 ET